Allwyn UK has achieved a big milestone with the completion of the most important know-how conversion in international lottery historical past, transitioning its Nationwide Lottery operations to Scientific Video games’ Momentum ecosystem. This monumental improve, which concerned the combination of over 30 new methods and the substitute of the prevailing legacy platform, is a important step in modernizing the UK’s Nationwide Lottery and bettering its operations throughout 43,500 retail places nationwide.
Momentum Ecosystem: Powering the Way forward for the Nationwide Lottery
On the core of this transformation lies the Momentum ecosystem, a central lottery gaming system offered by Scientific Video games. This method powers not solely the retail point-of-sale (POS) terminals but additionally a set of enterprise purposes, together with Salesforce, claims, and licensing instruments. These developments will streamline Nationwide Lottery operations, improve effectivity, and enhance the general participant and retailer expertise.
This transition from the legacy 2009 system to the brand new software program was an unprecedented technical feat, requiring the migration of huge quantities of knowledge, together with retailer data and thousands and thousands of transactions. Regardless of the dimensions and complexity of the venture, the conversion was accomplished forward of schedule, with retailers resuming ticket gross sales two hours sooner than deliberate.
The conversion concerned a complete shutdown of the Nationwide Lottery’s methods between August 2-4, 2024, whereas Allwyn and Scientific Video games labored behind the scenes to implement the modifications. With meticulous planning, together with ten weeks of technical rehearsals, the improve went off with out a hitch. By the morning of August 4, the overwhelming majority of the 43,500 retail terminals had been up and operating on the brand new system, and the Nationwide Lottery web site and cellular app adopted shortly afterward.
Along with the know-how overhaul, Allwyn launched the state-of-the-art WAVE terminals at roughly 8,000 Nationwide Lottery retailers. These new terminals present enhanced performance and quicker transaction processing, contributing to a greater expertise for each retailers and prospects.
Assist and Communication with Retailers
Given the dimensions of the improve, Allwyn UK offered in depth assist to its retail companions. Over 39,000 cellphone calls, emails, and in-person visits had been made to retailers, making certain they had been ready for the system swap. The corporate additionally dispatched complete improve assist packs, together with customer-facing supplies, to maintain gamers knowledgeable concerning the modifications.
Customer support efforts had been considerably ramped up, with triple the standard variety of brokers on name to assist each gamers and retailers in the course of the transition. Moreover, Allwyn offered enhanced coaching, with workers accumulating over 6,500 hours of coaching on the brand new system to make sure clean operations.
Allwyn’s CEO, Andria Vidler, expressed her pleasure concerning the transformation in Scientific Video games’ press launch, emphasizing the significance of those upgrades in fulfilling the corporate’s imaginative and prescient for a modernized Nationwide Lottery. “This can be a once-in-a-generation alternative to ship the Nationwide Lottery that the UK deserves,” Vidler acknowledged. “These unprecedented modifications are bringing us nearer to our objective of restoring the magic of The Nationwide Lottery and considerably rising its constructive affect on lives throughout the UK.”
Wanting forward, Vidler additionally highlighted the corporate’s dedication to delivering a greater participant expertise, with plans to introduce new and thrilling video games and enhance weekly returns to good causes from £30 million to £60 million by the tip of the 10-year license.
Whereas the large improve to the Nationwide Lottery’s retail infrastructure is full, additional enhancements are deliberate. Allwyn is specializing in upgrading the digital channels of the lottery, with extra enhancements set to be rolled out within the close to future. These digital upgrades will complement the brand new in-store know-how and assist drive additional progress for the Nationwide Lottery.
Patrick McHugh, CEO of Scientific Video games, praised the graceful execution of the conversion, noting that the profitable transition of greater than 43,000 terminals is a exceptional achievement. “That is the most important and most advanced lottery system conversion within the business’s historical past, and to see it go easily forward of schedule is a testomony to the laborious work of each groups,” McHugh mentioned.
With the Momentum ecosystem now absolutely built-in into the Nationwide Lottery’s operations, Allwyn and Scientific Video games are poised to proceed their collaboration to additional improve the Lottery’s choices and guarantee its long-term success.
