WSOP On-line has fastened a rakeback-related glitch that resulted in gamers receiving noticeably much less rakeback than anticipated.
The issue first surfaced throughout the Christmas vacation break, when a number of gamers observed that they have been progressing way more slowly by way of rakeback ranges than typical, regardless of sustaining the identical taking part in quantity. In lots of instances, gamers reported transferring up lower than half the variety of ranges they’d usually obtain underneath comparable circumstances.
As issues grew, a number of gamers took to social media to spotlight the problem, with many reporting that the rakeback program’s standing bar was barely transferring or, in some instances, not transferring in any respect. Some gamers claimed they have been receiving 30% to 40% much less rakeback than anticipated. A number of of them contacted buyer assist to flag the discrepancy, although assist initially responded that no modifications had been made to the rakeback construction.
On Tuesday, WSOP confirmed to pokerfuse that it was conscious of the problem and was actively working to right it. The operator additionally acknowledged that the issue was attributable to a technical error
Later that very same day, gamers started reporting that the problem appeared to have been resolved, with many stating that extra reward factors had been credited to their accounts to make up for what that they had missed.
Happily for gamers, buyer assist acted rapidly as soon as the problem was recognized, and the issue was totally resolved inside a matter of days.
“I did e-mail assist about my Caesars Rewards not updating and received a useful response in like 4 minutes,” one participant wrote on the US poker neighborhood Discord.
“Yea, I received an additional 16k in rewards factors magically added to my account as we speak. In order that they will need to have fastened it,” one other participant posted on the favored Two Plus Two poker discussion board.
Final verified: December 2025
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Earlier Payout Glitches
In on-line poker, glitches involving rake, rakeback, or configuration errors that end in lowered payouts aren’t extraordinary. There have been quite a few such incidents over time, and what typically stands out is how rapidly operators are likely to step in to determine and resolve these issues, typically.
Traditionally, there have been a number of instances by which operators unknowingly overcharged or undercharged gamers. In most situations, operators have acknowledged the error and compensated affected gamers as soon as the error got here to gentle.
For instance, a couple of years in the past, PokerStars overcharged gamers in New Jersey and Pennsylvania by amassing an extra $0.10 in rake at $0.50/$1.00 stakes. The problem was promptly corrected, and all impacted gamers have been reimbursed after the error was found.
The same rake-related situation occurred in 2015 on PokerStars’ worldwide dot-com platform, the place gamers at euro-denominated tables have been charged extra rake attributable to a configuration error.
GGPoker has additionally encountered payout-related points in its world dot-com market, although these have been addressed swiftly. In April 2023, the operator corrected a payout configuration drawback in its newly launched All-In Fortune recreation, the place the precise chance of hitting the Fortune jackpot was 1.6% as a substitute of the supposed 2%.
The chance discrepancy affected a number of thousand gamers. To resolve the problem and compensate customers, GGPoker selected not solely to credit score the lacking quantity however to double the distinction as a goodwill gesture. That very same 12 months, the operator additionally handled a separate payout error in its lottery-style Spin & Gold recreation.
Not all errors, nonetheless, find yourself working in opposition to gamers. In 2011, PokerStars mistakenly overpaid prizes in match satellites, leading to payouts that have been ten instances bigger than supposed. Equally, in 2014, a bug recognized by a participant at PokerStars price the operator tens of hundreds of {dollars} after it unintentionally awarded further reward factors to dot-com gamers over an prolonged interval.
